This half-day course is
designed to introduce the concept of Active Listening and give participants a
toolbox full of Active Listening techniques:
- Be in the “Right
- Check the Speaker’s Emotions
- Don’t Interrupt
- Encourage the Speaker
- Repeat what the Speaker Said
Many students who take the
course are astonished to find that they haven’t always been “listening”
actively. Better listeners will find that they can build trust and
persuasiveness through genuine Active Listening.
This half—day course is a
very frank look at the difficult situations we all face in the work place.
We often only look at it as “Dealing with Difficult People.” But in
truth, we must get beyond the “personal” level and begin to see this as a
difficult situation that both parties must face in an adult way.
That means taking the time to
step back and assess not only the person you are dealing with, but your own
behavior when confronted with a difficult situation.
There are host of tools you
can use to help you resolve conflict. But both parties must
participate. Here’s the course creed: “Old behaviors will not take
you in new directions!”